You are all extremely professional and the best in class in India.
Posted on December 11, 2014
Dear Afzal and Umakanth,
Hope you are doing fine. This mail is being sent to share our overall experience of having processed our visa applications through Y-Axis. There are some elements which are to be construed as feedback for organisation management and are intended for any single person employed with the organisation.We have been associated with Y-Axis for a little more than three years now and had the pleasure of interacting with a lot of people.
Firstly I would like to thank Mrs. Usha from the Mumbai office, had it not been for her we would have never thought of converting our application from Canada to Australia. Thank you for the guidance and for explaining to us all the advantages of considering Australia. You have always been accessible and provided to the point information whenever required.
Mr.Mohammed Afzal – In these 3 years I would have interacted with as many as 7 different process consultants. Afzal has shown the qualities of being knowledgeable, patient and extremely approachable. He has always given us quality assurance and also the right advice. He has been with us since the time we started with our Australia immigration. Afzal never showed any sign of impatience, both of us know how many times I would have called him and mail him. He has always been able to revert on time and share the updates in a timely manner. By the end of the entire process, it seemed as if we knew exactly what was going to happen and our thoughts started talking to each other. We could preempt future events which helped us prepare better in the entire process. I appreciate his impeccable knowledge about the documentation procedure to be followed and about his ability to review and recommend modifications required if any.
It has been an absolute pleasure to have worked and interacted with you guys. You guys are doing a splendid job and continue helping people achieve their dreams of settling abroad. I have had the opportunity to work with you guys for 3 years and I don’t remember a single conversation which has been dissatisfactory. With people like Mohammed Afzal and Umakanth (Hyderabad office) and Mrs.Usha (Mumbai office) around you can always be assured of excellent service and customer satisfaction. Aligned procedures, assigned consultants and adherence to timelines is the USP of this organization.
Nevertheless, I would like to take this opportunity to thank each and every person from both the offices (Mumbai and Hyderabad) of the organisation with whom we interacted over the last couple of years. You are all extremely professional and the best in class in India.